At Maisie Wayfarer, we strive to ensure your complete satisfaction with every purchase. Please read our Returns & Refund Policy carefully.
1. Inspection Upon Delivery
Since we operate on a Cash on Delivery (COD) basis, we strongly encourage you to inspect your order carefully when it is delivered. If you find any damage, defect, or discrepancy, please report it immediately to the delivery agent and contact us within 48 hours.
2. Eligibility for Returns
We accept returns only if the product:
- Is damaged or defective upon delivery.
- Does not match the product description or specifications.
- Was shipped incorrectly.
Products must be returned in their original packaging, unused, and with all tags intact.
3. Return Process
To initiate a return, please contact us within 7 days of receiving your order at:
Email: [email protected]
Include your order details and a clear description of the issue, along with photos if applicable.
4. Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days.
5. Non-Returnable Items
- Products damaged due to misuse, negligence, or unauthorized repairs.
- Products returned after the 7-day return window.
- Items without original packaging or missing components.
6. Shipping Costs
Return shipping costs may be the responsibility of the customer unless the return is due to our error or defective products.
7. Contact Us
For any questions or assistance with returns and refunds, please contact:
Email: [email protected]